Live at the SIIA 2022 Engage Conference, we have our special guest Lindsay Harris, President, and CEO of Healthcare Management Administrators (HMA). They are backed by Cambia Health Solutions giving them access to the blue network across the country. HMA has been a member and partner of SIAA for over 20 years. She attended to focus on learning more about transparency, settlement process and resolution processes to see what is new in these areas that she can take back to benefit their clients.
Sally asked Lindsay her take on where the industry is, she says, " I think our industry's been in a state of flux and change for a long time, and I think that's going to continue. First, I would say I think increasingly what we're seeing is the industry is no longer about pain claims and just being a partner in that regard. Increasingly, we have to do more and engage numbers earlier in their healthcare journey to affect change and helping them to make the best choices in their healthcare. (this is done by) Helping them to find the best places so that they can get the best outcome possible for themselves, as well as really ensure that the plans that we're administering are sustainable financially long term."